Shipping policy

Shipping Policy

Shipping Locations

StoneSet Shop currently ships Australia-wide only.

Order Processing

Many products are made, blended or prepared to order. Dispatch times may vary depending on:

• stock availability;
• production schedules;
• order volume;
• freight availability.

Estimated delivery timeframes are indicative only.

Delivery

Orders are shipped using independent third-party freight providers.

Once dispatched, delivery timing and tracking are managed by the courier.

Delivery Delays

StoneSet is not responsible for delays outside of our reasonable control including:

• freight network delays;
• weather events;
• remote delivery schedules;
• public holidays.

Local Pickup

Local pickup is available from our Smithfield, NSW warehouse.

Pickup instructions and collection timing will be provided after your order is confirmed.

Order Accuracy

Customers are responsible for ensuring shipping details are correct before placing orders.

Additional freight costs caused by incorrect delivery details may be charged.